Privacy Policy
Ron’s Fireside / Segars Enterprises Inc. Privacy Policy
Effective Date: October 7, 2026
Ron’s Fireside, operated by Segars Enterprises Inc., respects the privacy of our customers and website visitors. This Privacy Policy explains what information we collect, how we use it, how we protect it, and how customers may contact us regarding their information.
Information We Collect
We may collect personal information that customers provide to us directly, including:
- Name
- Mailing or service address
- Email address
- Telephone and mobile phone numbers
- Photos, videos, and other information sent to us by text message, email, or other communication methods
- Appointment and scheduling information
- Service history
- Fireplace, appliance, equipment, and project information
- Estimates, quotes, invoices, contracts, and purchase history
- Service-plan information, including renewal and expiration dates
- Customer support communications
- Payment and transaction-related information
- Information submitted through our website, contact forms, online booking systems, or other business software
We may also collect certain technical information when you visit our website, such as browser type, device information, IP address, and website usage information, depending on the services used by our website.
How We Use Information
Ron’s Fireside may use customer information to:
- Respond to customer questions and requests
- Schedule appointments, installations, service calls, and consultations
- Provide estimates and quotes
- Process orders and provide requested products and services
- Communicate regarding ongoing projects, installations, repairs, or service visits
- Receive and review photos or videos sent by customers for troubleshooting, estimating, product identification, or customer service
- Send appointment confirmations and reminders
- Send service and scheduling updates
- Send invoices, receipts, payment-related notices, and account information
- Notify customers that an existing service plan is approaching renewal, has become due, or has expired
- Communicate regarding warranties, maintenance, safety information, or equipment-related matters
- Maintain customer and service records
- Provide customer support
- Improve our products, services, website, and business operations
- Comply with legal, regulatory, tax, accounting, insurance, or contractual requirements
- Protect our customers, employees, business, systems, and property
Text Messaging and SMS
Customers may communicate with Ron’s Fireside by text message for purposes including customer service, scheduling, appointments, estimates, project updates, service information, sending photos or videos, invoices, service-plan reminders, and other communications related to products or services provided or requested.
For example, a customer may be asked during a telephone conversation to text Ron’s Fireside a photograph of a fireplace, appliance, installation, product, or service issue. Information and media sent to us through text messaging may be used to respond to the customer, evaluate the issue, prepare an estimate, schedule service, or maintain records relating to the customer’s account or project.
Ron’s Fireside may also send text messages relating to:
- Appointment confirmations and reminders
- Scheduling
- Service technician arrival or
- service updates
- Installation or project updates
- Estimates and quotes
- Invoices or account information
- Customer support
- Service-plan renewal, expiration, or service-due reminders
- Follow-up regarding products or services requested by the customer
Message frequency varies. Message and data rates may apply.
Customers may opt out of receiving text messages from Ron’s Fireside at any time by replying STOP to a text message. Customers may reply HELP for assistance or contact us using the information listed below.
Opting out of SMS communications does not prevent Ron’s Fireside from contacting a customer through other appropriate methods when necessary to fulfill an existing transaction, contract, service obligation, or legal requirement.
SMS Privacy and Mobile Information
Ron’s Fireside does not sell, rent, or provide customer mobile phone numbers or SMS consent information to third parties for their own marketing or promotional purposes.
Information obtained through text messaging may be shared with vendors or service providers that assist Ron’s Fireside in providing business communications and services, such as customer-management software, communications providers, scheduling platforms, payment processors, hosting companies, or other service providers.
Such information is shared only as reasonably necessary for those providers to perform services on behalf of Ron’s Fireside or as otherwise permitted or required by law.
Sharing of Personal Information
We may share personal information with third parties when reasonably necessary to operate our business or provide services to our customers.
These parties may include:
- Customer relationship management and scheduling providers
- Communications and text-messaging providers
- Website hosting and technology providers
- Payment processors and financial service providers
- Manufacturers and distributors when necessary for product support, warranty claims, ordering, or service
- Contractors or professional service providers assisting with a customer’s project
- Accounting, legal, insurance, or other professional advisers
- Government agencies or law enforcement when required by law
We do not sell customer personal information for third-party marketing purposes.
Payment Information
When customers make payments by credit card or other electronic means, payment information may be processed by third-party payment processors.
Ron’s Fireside may receive limited information regarding the transaction, such as payment status, amount, transaction date, or portions of account information, but payment processors may separately collect and process information according to their own privacy policies and security practices.
Data Storage and Security
Ron’s Fireside uses reasonable administrative, technical, and organizational measures designed to protect customer information from unauthorized access, loss, misuse, alteration, or disclosure.
Customer information may be stored in business management systems, customer-management software, email systems, accounting systems, communications platforms, cloud storage, or other systems used in the normal operation of our business.
Access to customer information is generally limited to employees, contractors, and service providers who require access for legitimate business purposes.
No electronic storage or communication method can be guaranteed to be completely secure, and Ron’s Fireside cannot guarantee absolute security.
Data Retention
We may retain customer information for as long as reasonably necessary to:
- Maintain service and installation records
- Provide future service or warranty support
- Maintain service-plan records
- Complete transactions
- Resolve disputes
- Meet accounting, tax, insurance, regulatory, and legal requirements
- Maintain legitimate business records
Retention periods may vary depending on the type of information and the reason it was collected.
Photos, Videos, and Customer Communications
Customers may voluntarily provide photographs, videos, documents, measurements, equipment information, serial numbers, or other materials to Ron’s Fireside.
We may retain these materials with the customer’s account, job, estimate, service record, or project information when reasonably necessary for customer service, estimating, installation, troubleshooting, warranty support, or recordkeeping.
Website Forms and Communications
If you submit information through our website, request form, booking form, or other online form, we may use the information provided to respond to your inquiry and provide requested products or services.
Where a phone number is provided and the form includes an SMS consent notice, the information may also be used for text communications consistent with that notice and this Privacy Policy.
Cookies and Website Technology
Our website may use cookies or similar technologies to operate the website, understand how visitors use the site, improve functionality, or provide website features.
Third-party services integrated into our website may also use cookies or other technologies according to their own privacy practices.
Children’s Privacy
Our services are generally intended for property owners, businesses, contractors, and other customers seeking hearth, fireplace, installation, maintenance, and related services.
We do not knowingly collect personal information online from children for purposes inconsistent with applicable law.
Your Choices and Rights
Customers may contact Ron’s Fireside to request that we:
- Correct inaccurate contact information
- Update their information
- Answer questions about personal information we maintain
- Remove information where appropriate and legally permissible
- Stop sending text messages
Certain information may need to be retained for legal, accounting, warranty, service, contractual, or legitimate business purposes.
To opt out of text messaging, reply STOP to a Ron’s Fireside text message.
Third-Party Websites and Services
Our website or communications may contain links to third-party websites or services.
Ron’s Fireside is not responsible for the privacy practices, security, or content of websites or services operated by other organizations. Customers should review the privacy policies of those services when appropriate.
Changes to This Privacy Policy
Ron’s Fireside may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal requirements.
When the policy is updated, the revised version will be posted on our website with an updated effective date.
Contact Us
Questions regarding this Privacy Policy or the handling of customer information may be directed to:
Ron’s Fireside
Operated by Segars Enterprises Inc.
1940 North County Drive
Castle Hayne, NC 28429
Phone: 910-395-1311
Email: ronsfiresideshop@yahoo.com
Website: www.ronsfireside.com
